Communication is fundamental key which must be possessed by marketer or owned by sales person. There are communication types and channels, such as: social media communication, live chatting within website, communication via email, communication via phone, and many more.

With these many medium communication for customer engagement, it is difficult to manage them manually. So that you need tools for managing communication system with customer, prospect, and loyal consumer.

There are many tools out there and I am sure you are confused to choose which tools that are suitable for you. Why don’t you try the tools for free? So that you can decide which tool that is appropriate with your need then purchase and utilize it. 

Below are customer communication tool or software which can be utilized for free before deciding to purchase and utilize them:

1.Yesware

The fundamental goal for using Yesware is, knowing the flow of email after you click send.

It means you can track the email whether your prospect open your email or click your link in your email content, or download your email attachment. 

By these ultimate features, you will know whether your copy-writing in your email subject or your content is making a conversion or not. In addition, it will be easier for you to measure a sales productivity and conversion rate.

Yesware is support for web email especially Gmail and support for Outlook system. If you want to try first, you can try for free, so that you can decide if this tool is suitable for your need or not. 

For more detail, such as: the detail feature, pricing, etc. You can browse Yesware website.

2. MailChimp 

The same as Yesware, Mailchimp is for email marketing tool too. We can say this is customer communication management tools, because this tool is useful starting from building a list (list building), managing the leads database, managing the communication with your list (set the auto-responder message for automatic personal email), managing the newsletter or sales email delivery, tracking your email, and many more. 

If you want to try for free, you can use it for limited amount email and amount of subscriber. (less than 2000 subscriber and 12000 email per month). Once you find it works good for you, especially if you have more than 2000 subscriber, you can pay the cost to utilize it. 

More information will be gained by viewing MailChimp website.

3. ZenDesk 

This are another tool for customer service communication tools from Zendesk. The essential feature is for customer service management, especially for you who have several customer communication channels. 

By using ZenDesk, you can easily manage trouble-ticket system and request which is come from mobile calls, email, and other channels. 

Interested with this tool? If you are interested, just trying it for free. ZenDesk in it’s website inform that you can perform 30-day free trial. 

For more information, you can visit ZenDesk website.

4. Olark 

If you focus on live chat with customer to generate a sales or want to keep engaging with them, you should consider this tool, namely Olark.

I suggest you to try for free (but it is limited for 14-days only), so you will find Olark make you interact with your visitor after knowing who is your visitor, the history of their page visit, etc. If the visitor is your targeted audience, you can initiate to chat with them within your website. 

You can browse Olark website for get more insight about the feature, pricing, etc. 

Finally, above are costumer communication tool that you can try for free and once you find they are suitable for your need, you can purchase it and utilize it for your marketing and sales tool, especially to manage your communication with your customer.